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Operational
excellence

Operational Excellence - (OPEX)

...within a business organization is based on the relentless pursuit of efficiency, productivity and effectiveness in all aspects of operations.

This requires a culture within the company that promotes constant improvement of processes, systems and workflows in order to achieve the highest levels of performance, employee and customer satisfaction, while minimizing waste and costs.

Operational Excellence (OPEX) is not just a buzzword, but a strategic approach that supports companies in continuously improving their core processes. At IQX GmbH, we see OPEX as a holistic approach that aims to optimize efficiency and effectiveness along the entire value chain. From production to administrative processes, we help companies perfect their business processes and thereby gain competitive advantages.

Your contact:

Klaus Struc

+43 670 4040 340
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The importance of OPEX for companies

In an increasingly globalized and dynamic economic world, it is crucial for companies to continuously develop and improve. OPEX provides a framework to achieve this by helping companies standardize their processes, reduce costs and improve the quality of their products and services. By implementing OPEX, companies can become more flexible and agile to adapt to ever-changing market conditions and ensure long-term success.

Our tailor-made OPEX solutions


IQX offers customized OPEX solutions tailored to the specific needs and challenges of our customers. Our experts work closely with you to develop an individual approach that will help your company achieve its goals and increase performance.

Optimized processes

Develop and refine processes to eliminate unnecessary steps, reduce delays, and optimize resource utilization.

⦁ Optimal process digitalization
⦁ Process mining
⦁ Lean office
⦁ Process and interface management in administration
⦁ Building a team of experts for OPEX
⦁ Digitalization and AI implementation where sensible
⦁ Lean supplier (effective order and procurement management, pricing, complaints, ...)
⦁ Lean sales and key account (effective customer communication, forecasts, pricing, ...)

Continuous improvement

Creating a culture of continuous improvement in which employees at all levels are empowered to identify inefficiencies and suggest improvements.

⦁ “Risk Management” in the course of product development -> FMEA
⦁ Problem-solving management
⦁ Poka Yoke
⦁ KAIZEN – introduction and promotion of a problem-solving culture
⦁ KATA
⦁ Introduction and control of consistent action management
⦁ Introduction and control of consistent priority management

World Class Manufacturing

Implement standardized procedures and best practices across the organization to maximize output and quality in operations.

⦁ Introduction of an attitude and way of thinking about order and cleanliness
⦁ Introduction of an attitude and way of thinking about sustainability issues
⦁ Standardized setup - SMED
⦁ Total Productive Maintenance (TPM)
⦁ Keeping production flowing
⦁ Lean Logistics
⦁ Total Quality Management (TQM)
⦁ Optimal digitalization in operations

Performance measurement

Implement a system to provide transparency, identify areas for improvement and track progress.

⦁ Shop floor management
⦁ The most important control variables for achieving “Operational Excellence” in the listed “control variables – classes”
⦁ “S” – SAFETY
⦁ “Q” – QUALITY
⦁ “D” – DELIVERY
⦁ “C” – COST
⦁ “M” – MORAL
⦁ “SUS” – SUSTAINABILITY
⦁ Control loop and escalation management (PDCA)

ANALOG
shop floor management

DIGITAL
shop floor management

Employee empowerment

Providing the training, tools and skills employees need to make decisions and take responsibility for their work.

⦁ Development of an efficient team organization
⦁ Development and qualification of a “powerful” team leader pool ⦁
Learning to “see and eliminate” waste
⦁ “Agile leadership”
⦁ Introduction and strengthening of competence management as a human resource
⦁ Clear tasks, competencies and responsibilities across all roles and employees: Inside

customer focus

Align all operational efforts with customers' needs and expectations to deliver products and services that consistently meet or exceed their requirements.

⦁ Consistent value stream analysis and further development (design)
⦁ Introduction of organizational value stream responsibility (min. interfaces)
⦁ Optimal order planning and control
⦁ Optimal replenishment concepts for all products
⦁ Optimal manufacturing processes (flow, island, U-line production, ...)
timing of all manufacturing processes the customer requirements (e.g. one-piece flow,...)

adaptability

It is important to create a culture and infrastructure that is able to react quickly to changes in the market, technology or other external factors without sacrificing efficiency or quality.

⦁ Values ​​- system in the company (e.g. appreciation, agility, team spirit, ...)
⦁ Professional onboarding
⦁ Team - meetings
⦁ Employee discussions
⦁ Employee satisfaction and corresponding control loops (impulse surveys, employee satisfaction surveys, ...)
⦁ Social "goodies"
⦁ Introduction of communication, escalations -, and rules of responsibility